Governance, Compliance & Food Safety
While maintaining service expectations of our clients and providing a transparent picture about our operations and performance. We have developed guidelines to have quality control of our services as per SLA’s.
Having a trusted partner Team Logic consultancy, Sanjay & co. & Kanishka on board also helps us follow SLA’s and KPI’s through various tools and reports.
Our SOP’s and food safety policies are based HACCP plan, ISO 9001:2008/ 22000:2005 whilst considering FSSAI and site-specific requirements.
Governance & Accountability
– Food log maintained CCP’s followed and daily food sampling collected- Site Supervisor
– Weekly/Monthly audit conducted by Site managers- Site Manager
– Quarterly Cafe audits conducted- HSEQ Manager
– Business Review with Clients- Marketing & Operation Head.
Incident Management
– Hazard spotting register maintained on site, Business Continuity plan developed site specific.
– Technology Enablement
– Our temperature monitoring devices are integrated to provide us with real-time data of chillers, freezers, and other storage areas. Our daily labeling is again integrated which help us identify near expiry items.
– Monitoring & Audit
– Weekly & Monthly Food safety audit
– Monthly & Quarterly Financial & Service standard audits
– Quarterly Customer feedback survey.
